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Privacy Policy

Introduction

 

FinCollective Limited ("FinCollective", "we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial planning application ("the Service"). Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Data Controller

 

FinCollective is the data controller responsible for your personal data. Please contact hello@fincollective.co.uk for data protection queries. You have the right to contact us at any time regarding your data protection rights.

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Information We Collect

 

Personal Information

 

You may provide us with information in several ways, including by registering for our services or by corresponding with us by phone and email. This includes information you provide when you register for the App, sign up to receive our newsletters, enter any competition, promotion or survey or provide feedback on our services.
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We may collect the following personal information:

  • Name and email address (for account creation and authentication)

  • User role and permissions

  • Account credentials (securely encrypted)

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Financial Information
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You may voluntarily provide:

  • Debt information (creditor names, balances, interest rates)

  • Income and expense data

  • Budget information and financial goals

  • Payment history and schedules

  • Currency preferences

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​​Usage Data
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We automatically collect:

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  • Device information (browser type, operating system)

  • IP address and location data

  • Pages visited and features used

  • Time and date of access

  • Interaction with AI features

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Cookies and Tracking Technologies
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We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. You can control cookie settings through your browser preferences.

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How We Use Your Information

 

We use your information for the following purposes:

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Providing our services to you and fulfilling your requests

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  • Providing you with the information, products and services you request from us.

  • Administering promotions or competitions that you enter with us.

  • Allowing you to participate in our App features when you choose to do so.

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Marketing and advertising

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  • Providing you and others with information about goods and services that we or other third parties offer that may interest you or them.

  • Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your online activity.

  • Delivering relevant advertising to you on the App, our website or in direct communications from us, which may use inferences about your likely interests based on your activity online.

  • Measuring and understanding the effectiveness of advertising we serve to you and others.

 

Service improvement and account management

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  • Ensuring that our content is presented in the most effective manner for you and your device.

  • Administering our website and App and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).

  • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.

  • Managing your preferences (for example, your subscription to our newsletter) and account with us.

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Legal Basis for Processing (UK GDPR)

 

We process your personal data under the following legal bases:

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  • Consent: You have given explicit consent for specific processing activities. For example, when you create an account with us, agree to receive marketing emails from us or create an alert. You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.

  • Contract Performance: It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.

  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving the Service, fraud prevention)

  • Legal Obligation: Processing is required to comply with legal requirements

 

Data Sharing and Disclosure

 

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share data with trusted service providers who assist us in:

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  • Cloud hosting and data storage

  • Analytics and performance monitoring

  • AI and machine learning services

  • Email delivery services

 

All service providers are contractually bound to protect your data and use it only as instructed.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change.

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Data Security

 

We implement appropriate technical and organisational measures to protect your personal data, including:

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  • Encryption of data in transit and at rest

  • Secure authentication mechanisms

  • Regular security assessments and updates

  • Access controls and monitoring

  • Staff training on data protection

 

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

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Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal or regulatory purposes.

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Your Data Protection Rights (UK GDPR)

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Under UK GDPR, you have the following rights:

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  • Right of Access: Request copies of your personal data

  • Right to Rectification: Request correction of inaccurate data

  • Right to Erasure: Request deletion of your personal data

  • Right to Restrict Processing: Request limitation of how we process your data

  • Right to Data Portability: Request transfer of your data to another service

  • Right to Object: Object to processing based on legitimate interests

  • Right to Withdraw Consent: Withdraw consent for processing at any time

  • Right to Lodge a Complaint: Complain to the Information Commissioner's Office (ICO)

 

To exercise any of these rights, please contact us using the information provided. We will respond within one month.

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International Data Transfers

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While the Service is operated from the UK, your data may be processed in other countries where our service providers operate. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK authorities, to protect your data in accordance with UK GDPR standards.

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Children's Privacy

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The Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

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Third-Party Websites and Services

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The Service may contain links to third-party websites or advertisements. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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AI and Automated Decision-Making

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Our Service uses AI to provide personalised recommendations. These are suggestions only and do not constitute automated decision-making that significantly affects you. You maintain full control over all financial decisions. We do not use automated decision-making for credit scoring, loan applications, or similar purposes.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice (such as email notification). Your continued use of the Service after changes are made constitutes acceptance of the updated policy.

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Contact Information

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For any questions about this Privacy Policy or to exercise your data protection rights, please contact us through the feedback feature in the application or via email at hello@fincollective.co.uk.

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Supervisory Authority: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

 

ICO Contact Details:

Website: ico.org.uk

Helpline: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

Your Privacy is Important: We are committed to transparency and protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. If you have any questions or concerns, please don't hesitate to reach out.

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